Refund policy

We accept returns and refunds for defects due to our negligence, such as stained or damaged packaging, foreign matter contamination, deterioration of flavor, strange taste, or incorrect delivery. Please contact us at the address listed below within 8 days of receiving the product.

Contact Information

Takarayama Brewery Co., Ltd.
Customer Inquiry Center

Phone Number: 0256-77-9301
Business Hours: 9:00 AM - 4:30 PM
Email: info@takarayama-brewery.co.jp
Response Time: 24 hours (Responses may take some time)

Return Deadline

Please contact us by email or phone within 8 days of receiving your product.

Please note that we may not be able to accept your return if the deadline has passed.

Return Conditions

Stained or damaged packaging, foreign matter present, deterioration of flavor, or strange taste, or incorrect delivery.

We will not accept returns if the product has been damaged or soiled by the customer.

Return Shipping Costs

If the defect is due to our negligence, we will cover the shipping costs.

Once we have received your return request, please return the product to us with cash on delivery.

Freshly packed // Directly delivered from the brewery

We ship directly from the brewery to our customers to ensure freshness and quality.

Free shipping for orders over 11,000 yen

If the total amount is over 11,000 yen, shipping is free.

Add us as a friend to receive exclusive drinks

We will introduce limited edition sake to our valued customers every month via our official LINE account.